FAQs

Please reach us at sweeteelips20@gmail.com if you cannot find an answer to your question.

HOW DO I GET IN CONTACT WITH YOU FOR MORE QUESTIONS?

IF YOU HAVE ANY ADDITIONAL QUESTIONS, FEEL FREE TO SEND US AN E-MAIL AT: sweeteelips20@GMAIL.COM

WHEN WILL MY ORDER BE SHIPPED?

ORDERS TAKE 2-7 BUSINESS DAYS TO PROCESS AND 1-3 BUSINESS DAYS TO SHIP. ORDERS ARE NEVER SHIPPED ON SATURDAY . *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS ALL PACKAGES ARE SHIPPED VIA USPS FIRST CLASS. FIRST CLASS TAKES UP TO 3 BUSINESS DAYS TO SHIP ANYWHERE IN THE UNITED STATES. WE ARE NOT RESPONSIBLE FOR ANY LOST ITEMS DURING SHIPPING. USPS SHOULD BE CONTACTED IF ANY PACKAGES ARE LOST. IF YOU WANT COVERAGE ON YOUR PACKAGE YOU WILL HAVE TO PAY $20.

HOW DO I CANCEL OR EDIT A PLACED ORDER?

To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancellation' followed by your order number (ex. 'Order Cancellation (#1234)'). NO edits can be made once the order is placed. this item.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT THE FOLLOWING CREDIT CARDS THROUGH VISA, MASTER CARD, DISCOVER AND AMERICAN EXPRESS.

HOW DO I CHECK THE STATUS OF MY ORDER?

YOU WILL RECEIVE AN ORDER CONFIRMATION ONCE YOUR ORDER HAS BEEN SUCCESSFULLY TRANSMITTED. IN ADDITION, A SHIPPING CONFIRMATION E-MAIL WILL BE SENT ONCE YOUR ORDER HAS BEEN SHIPPED. THIS CONFIRMATION WILL INCLUDE THE TRACKING NUMBER FOR YOUR PACKAGE. A TRACKING NUMBER WILL BE SENT WHEN THE ORDER IS SHIPPED. PLEASE DO NOT EMAIL ME BEFORE THE PROCESSING DAYS ARE OVER ASKING FOR AN UPDATE (SIMPLY BECAUSE THERE IS NO UPDATE, I AM WORKING TO FULFILL YOUR ORDER COMPLETELY AND WITH LOVE BEFORE YOUR DUE DATE )

WHAT SHIPPING METHODS DO YOU USE?

REGULAR ORDERS PROCESSING TIME 2-7 BUSINESS DAYS NOT INCLUDING WEEKENDS OR HOLIDAYS!!

USPS First Class International ($13.50)

All orders are shipped USPS First Class 2-3 Business Days.

All international orders are shipped First Class International Mail.

What are the ingredients in the LipGlo$$es?

Ingredients: Hydrogenated Polyisobutene (and) Ethylene/Propylene/Styrene Copolymer (and) Butylene/Ethylene/Styrene Copolymer, Sweet almond oil, vitamin E, liquid concentrate/mica/vegan liquid coloring

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FAQs